Policies

Initial Consultation

• We ask that any potential client contact us to outline their interests and goals. An initial consult will be scheduled at no cost to discuss the project details, establish a timeline and answer questions.

Payments:

• We accept Zelle (preferred method), Venmo, CashApp, Paypal, Payoneer, Vipps (Norway only)

Refund Policy:

•  We do not provide refunds for deposits paid or services rendered

Samples: 

• The client is in control of the ultimate sound of their song and overall production. We provide a collection of our work showcasing the diversity of our abilities in recording, production, mixing and mastering. 

Uploading Material: 

• We will provide instructions on how to properly prepare and send your material for our services. We have the right to reject part or all of the materials sent to us if they do not adhere to our Audio Specifications. Recording advice or assistance should be discussed before the project begins.

Turnaround Time:

• This will vary from project to project and will be discussed with the client during initial consultation

Revisions:

• Each project phase will have a defined deadline. We will schedule a live listening session with the client once the first revision is completed. Subsequent sessions will be scheduled as needed. Once a deadline has passed, revision fees will be assessed should a client require additional changes. 

Project Deliverables:

We provide digital-only delivery of recordings and final projects (i.e. Logic Pro session files, wave files, etc.). We do not provide any physical media of any kind. For each project we provide: 

• The complete Project File (e.g. Logic Pro). Please note that 3rd party plug-ins used in production will be missing if you do not own a copy of them.

• A final mastered song in .WAV format

• An instrument-only track in .WAV format

• Vocal-only track in .WAV format

• Stems can be provided for an additional fee

Client Approval:

• The client is responsible for approving each phase of the project before moving on to the next one. A monthly retention fee will occur if additional time is required by the client to approve a phase such as the recording, production, arrangement, main mix, or final mastering of the song. 

• If the client is satisfied with a phase before an established deadline, we will require written approval. At such time, that phase will be considered closed and the project will move to the next step in the process. Should a client decide to revisit an earlier project phase, an additional fee will be assessed. 

Storage:

• Your material will be stored on our servers for the duration of the project. It will be available to download within 30 days of the project's completion date. After that time, it will no longer be available. Should you choose to revisit a project, you are expected to provide the original project files. 

Understanding and Responsibility:

• Client is responsible for reading and understanding the policies outlined above. Should questions arise, please contact us.

RJB Music Production (www.rjbmusicproduction.com) may at any time, without notice to you and in its sole discretion, amend or change this policy. Please review this policy periodically. For more information visit us online at www.rjbmusicproduction.com or contact us directly by clicking the link below.